| Title | Author | Year | SCOPUS | PUBMED | ISI | TCI | |
|---|---|---|---|---|---|---|---|
| 1. | Analysis of Online Customer Complaint Behavior in Vietnam’s Hotel Industry | Hien, N.T. Su, Y.-L. Sann, R. Thanh, L.T.P. |
2022 | ||||
| 2. | Predicting Online Complaining Behavior in the Hospitality Industry: Application of Big Data Analytics to Online Reviews | Sann, R. Lai, P.-C. Liaw, S.-Y. Chen, C.-T. |
2022 | Count | 2 | 0 | 0 | 0 |
| Title | Authors | Year | Journal title |
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| Title | Authors | Year | Journal title | Cited count | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| < 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | Total | ||||||
| Title | Authors | Year | Journal title |
|---|
| Title | Authors | NRIIS type | Year | NRIIS Scholarship |
|---|