| Title | Author | Year | SCOPUS | PUBMED | ISI | TCI | |
|---|---|---|---|---|---|---|---|
| 1. | Review papers on eWOM: prospects for hospitality industry | Raksmey Sann Pei-Chun Lai Chi-Ting Chen |
2020 | ||||
| 2. | Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry | Raksmey Sann Pei-Chun Lai |
2020 | ||||
| 3. | Do expectations towards Thai hospitality differ? The views of English vs Chinese speaking travelers | Sann, R. Lai, P.C. |
2021 | ||||
| 4. | Review papers on eWOM: prospects for hospitality industry | Sann, R. Lai, P.C. Chen, C.T. |
2021 | ||||
| 5. | Analysis of Online Customer Complaint Behavior in Vietnam’s Hotel Industry | Hien, N.T. Su, Y.-L. Sann, R. Thanh, L.T.P. |
2022 | ||||
| 6. | Predicting Online Complaining Behavior in the Hospitality Industry: Application of Big Data Analytics to Online Reviews | Sann, R. Lai, P.-C. Liaw, S.-Y. Chen, C.-T. |
2022 | ||||
| 7. | Social Marketing Strategy to Promote Traditional Thai Medicines during COVID-19: KAP and DoI Two-Step Theory Application Process | Senachai, P. Julsrigival, J. Sann, R. |
2022 | ||||
| 8. | Too much service? The conceptualization and measurement for restaurant over-service behavior | Sun, L.H. Huang, G.H. Sann, R. |
2022 | ||||
| 9. | Crisis Adaptation in a Thai Community-Based Tourism Setting during the COVID-19 Pandemic: A Qualitative Phenomenological Approach | Sann, R. Lai, P.C. Chen, C.T. |
2023 | ||||
| 10. | Development of a Measuring Scale in Higher Education Experience under Pandemic: An Abstract | Sann, R. Lai, P.C. |
2023 | ||||
| 11. | Multidimensional scale development and validation: university service quality (UNIQUAL) | Sann, R. Lai, P.C. Liaw, S.Y. Chen, C.T. |
2023 | ||||
| 12. | Topic modeling of the quality of guest’s experience using latent Dirichlet allocation: western versus eastern perspectives | Sann, R. Lai, P.C. |
2023 | ||||
| 13. | Understanding Customers’ Insights Using Attribution Theory: A Text Mining and Rule-Based Machine Learning Two-Step Multifaceted Method | Sann, R. Lai, P.C. Liaw, S.Y. |
2023 | ||||
| 14. | An extension of the theory of planned behaviour in Thailand cycling tourism: the mediating role of attractiveness of sustainable alternatives | Sann, R. Jansom, S. Muennaburan, T. |
2024 | ||||
| 15. | Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport | Sann, R. Pimpohnsakun, P. Booncharoen, P. |
2024 | ||||
| 16. | Marketing Strategies of Tham Sing Robusta Coffee in Thailand: SWOT IE and TOWS Matrix | Sann, R. Rodmanee, S. Chaisit, S. Photcharoen, C. Rodmanee, Y. |
2024 | ||||
| 17. | Online complaint behaviour and resolution in hotels: do tripographics factors matter? | Sann, R. Chen, C.T. Liaw, S.Y. Lai, P.C. |
2024 | ||||
| 18. | Prospective for tourism and hospitality industry: an integrative review on COVID-19’s impacts | Sann, R. Lai, P.C. Liaw, S.Y. |
2024 | ||||
| 19. | The effects of virtual reality travel on satisfaction and visiting intention utilizing an extended stimulus-organism-response theory: perspectives from Thai tourists | Sann, R. Luecha, P. Rueangchaithanakun, R. |
2024 | ||||
| 20. | Understanding Customers’ Insights Using Attribution Theory | Sann, R. Lai, P.C. Liaw, S.Y. Chen, C.T. |
2024 | ||||
| 21. | University public transportation logistics service quality and student satisfaction: empirical evidence from Thailand | Sann, R. Siripipattaworn, S. |
2024 | ||||
| 22. | The nature of electronic complaints about dark tourism destinations: a machine learning approach | Sann, R. Lai, P.C. Liaw, S.Y. Chen, C.T. |
2025 | Count | 21 | 0 | 3 | 0 |
| Title | Authors | Year | Publication name | Cited count | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| < 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | Total | ||||||
| 1. | Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry | Sann, R. Lai, P.C. |
2020 |
International Journal of Hospitality Management (91), pp. |
||||||||
| 2. | Do expectations towards Thai hospitality differ? The views of English vs Chinese speaking travelers | Sann, R. Lai, P.C. |
2021 |
International Journal of Culture, Tourism, and Hospitality Research 1 (15), pp. 43-58 |
||||||||
| 3. | Review papers on eWOM: prospects for hospitality industry | Sann, R. Lai, P.C. Chen, C.T. |
2021 |
Anatolia 2 (32), pp. 177-206 |
||||||||
| 4. | Analysis of Online Customer Complaint Behavior in Vietnam’s Hotel Industry | Hien, N.T. Su, Y.-L. Sann, R. Thanh, L.T.P. |
2022 |
Sustainability (Switzerland) 7 (14), pp. |
||||||||
| 5. | Predicting Online Complaining Behavior in the Hospitality Industry: Application of Big Data Analytics to Online Reviews | Sann, R. Lai, P.-C. Liaw, S.-Y. Chen, C.-T. |
2022 |
Sustainability (Switzerland) 3 (14), pp. |
||||||||
| 6. | Social Marketing Strategy to Promote Traditional Thai Medicines during COVID-19: KAP and DoI Two-Step Theory Application Process | Senachai, P. Julsrigival, J. Sann, R. |
2022 |
International Journal of Environmental Research and Public Health 14 (19), pp. |
||||||||
| 7. | Too much service? The conceptualization and measurement for restaurant over-service behavior | Sun, L.H. Huang, G.H. Sann, R. |
2022 |
Journal of Hospitality and Tourism Management (53), pp. 81-90 |
||||||||
| 8. | Crisis Adaptation in a Thai Community-Based Tourism Setting during the COVID-19 Pandemic: A Qualitative Phenomenological Approach | Sann, R. Lai, P.C. Chen, C.T. |
2023 |
Sustainability (Switzerland) 1 (15), pp. |
||||||||
| 9. | Development of a Measuring Scale in Higher Education Experience under Pandemic: An Abstract | Sann, R. Lai, P.C. |
2023 |
Developments in Marketing Science: Proceedings of the Academy of Marketing Science (), pp. 165-166 |
||||||||
| 10. | Multidimensional scale development and validation: university service quality (UNIQUAL) | Sann, R. Lai, P.C. Liaw, S.Y. Chen, C.T. |
2023 |
Journal of Hospitality and Tourism Insights 5 (6), pp. 2565-2594 |
||||||||
| 11. | Topic modeling of the quality of guest’s experience using latent Dirichlet allocation: western versus eastern perspectives | Sann, R. Lai, P.C. |
2023 |
Consumer Behavior in Tourism and Hospitality 1 (18), pp. 17-34 |
||||||||
| 12. | Understanding Customers’ Insights Using Attribution Theory: A Text Mining and Rule-Based Machine Learning Two-Step Multifaceted Method | Sann, R. Lai, P.C. Liaw, S.Y. |
2023 |
Applied Sciences (Switzerland) 5 (13), pp. |
||||||||
| 13. | An extension of the theory of planned behaviour in Thailand cycling tourism: the mediating role of attractiveness of sustainable alternatives | Sann, R. Jansom, S. Muennaburan, T. |
2024 |
Leisure Studies 1 (43), pp. 47-61 |
||||||||
| 14. | Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport | Sann, R. Pimpohnsakun, P. Booncharoen, P. |
2024 |
International Journal of Quality and Service Sciences 4 (16), pp. 519-541 |
||||||||
| 15. | Marketing Strategies of Tham Sing Robusta Coffee in Thailand: SWOT IE and TOWS Matrix | Sann, R. Rodmanee, S. Chaisit, S. Photcharoen, C. Rodmanee, Y. |
2024 |
Developments in Marketing Science: Proceedings of the Academy of Marketing Science (Part F2435), pp. 29-41 |
||||||||
| 16. | Online complaint behaviour and resolution in hotels: do tripographics factors matter? | Sann, R. Chen, C.T. Liaw, S.Y. Lai, P.C. |
2024 |
Anatolia 4 (35), pp. 874-888 |
||||||||
| 17. | Prospective for tourism and hospitality industry: an integrative review on COVID-19’s impacts | Sann, R. Lai, P.C. Liaw, S.Y. |
2024 |
Cogent Business and Management 1 (11), pp. |
||||||||
| 18. | The effects of virtual reality travel on satisfaction and visiting intention utilizing an extended stimulus-organism-response theory: perspectives from Thai tourists | Sann, R. Luecha, P. Rueangchaithanakun, R. |
2024 |
Journal of Hospitality and Tourism Insights 5 (7), pp. 2684-2703 |
||||||||
| 19. | Understanding Customers’ Insights Using Attribution Theory | Sann, R. Lai, P.C. Liaw, S.Y. Chen, C.T. |
2024 |
Developments in Marketing Science: Proceedings of the Academy of Marketing Science (Part F2435), pp. 20-28 |
||||||||
| 20. | University public transportation logistics service quality and student satisfaction: empirical evidence from Thailand | Sann, R. Siripipattaworn, S. |
2024 |
Cogent Business and Management 1 (11), pp. |
||||||||
| 21. | The nature of electronic complaints about dark tourism destinations: a machine learning approach | Sann, R. Lai, P.C. Liaw, S.Y. Chen, C.T. |
2025 |
Journal of Heritage Tourism 1 (20), pp. 107-129 |
||||||||
| Title | Authors | Year | Journal title |
|---|
| Title | Authors | Year | Journal title | Cited count | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| < 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | Total | ||||||
| 1. | Review papers on eWOM: prospects for hospitality industry | Raksmey Sann Pei-Chun Lai Chi-Ting Chen |
2020 |
ANATOLIA-INTERNATIONAL JOURNAL OF TOURISM AND HOSPITALITY RESEARCH (), pp. |
0 | 0 | 0 | 0 | 0 | 0 | 0 | |
| 2. | Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry | Raksmey Sann Pei-Chun Lai |
2020 |
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT (91.0), pp. |
5 | 0 | 0 | 0 | 0 | 0 | 5 | |
| 3. | Do expectations towards Thai hospitality differ? The views of English vs Chinese speaking travelers | Raksmey Sann Pei-Chun Lai |
2021 |
INTERNATIONAL JOURNAL OF CULTURE TOURISM AND HOSPITALITY RESEARCH 1.0 (15.0), pp. 43.0-58.0 |
1 | 0 | 0 | 0 | 0 | 0 | 1 | |
| Title | Authors | Year | Journal title |
|---|
| Title | Authors | NRIIS type | Year | NRIIS Scholarship |
|---|